Broken Arrow-suits the company perfectly

Your service sucks big time on the 21/03/2015 while waiting for the 5:20pm bus in the line only to find out that the bus standing infront of me is a merrydale bus parking in the los city lane & the actual los city bus is on the other side of that bus obviously because there's no place for the los city but to stand in the los city lane. So off course I do not have extra vision & cannot see though things no one knows this so everyone is standing & waiting for the bus until the bus leaves & I have to wait till 6pm for the next bus,I'm completely & utterly disgusted with your service this is not the first time I'm complaining about your pathetic service, & your response is always an email with the most typo's in I've ever came accross. One of the ladies in the line spoke to the inspector & he basically told her that's not his problem like he works for a different company I assume because firstly he doesn't even acknowledge its a Golen Aroown ***** up since the driver actually works for the company & so does he & maybe apologise. After your response I will not be satisfied because you never satisfy me I will forward this complaint to the ombudsman.