Bad Service;Disregard for the safety of commuters

On Friday 28/02/2020 at about 19:40 I was getting ready to meet my life partner, Lorraine Abrahams at the bus stop in Robert Sobukwe Road Valhalla Park when I received a call from her to say that they would have to get of At the bust before the Corner of Robert Sobukwe and Borchards Quarry Road Bishop Lavis which is approximately two kilometers away from where she normally gets of the bus.She normally take the 19:20 bus from Tyger Valley centre to Phillipi which would then travel straight down Robert Sobukwe road and the turn towards Guguletu en route to Phillipi. This bus would bring her to her stop at about 20:00.People who make use of this bus, as with other, are mostly woman, and they travel to crime and gang ridden areas hence I go and meet her at the bus stop at each time that I am available.ON the evening in question as mentioned above the route was changed and announced to the commuters on the bus. No prior communication.This would then require my partner to get off almost two kilometers from home at a stop where it was already dark and in a crime ridden gang ridden area. Had it not been that a lift was available, by chance, then she would have had to walk all the way home.As per Lorraine the explanation from the driver/GABS was that the waybill was printed wrong and that the driver was compelled to follow the route as stipulated on the waybill. This irrespective of the fact that the bulk of the passengers(mostly women) were destined to travel further down Robert Sobukwe Road than at the corner of Robert Sobukwe Road and Borchards Quarry Road.The problem with the waybill or route plan was that of the bus service and not that of the paying passengers.GABS thus endangered the lives of its passengers and displayed a complete and utter disregard for the safety and loyalty of its passengers.

I have intently attached this complaint to a previous string of complaints of exactly the same nature which again displays the utter disregard that Golden Arrow Bus Service has for the lives of people.I wish to get into contact with senior management of GABS so as to see that this matter gets the appropriate attention and correction and that the person/s responsible are held accountable. D Jonathan