Bad service by bus driver from Golden Arrow Bus Service

On Friday afternoon, 18 February 2022, after 14:30 a bus arrived after being 15 minutes late. This is becoming a trend with Golden Arrow Bus Services that busses are late on a regular basis. After being 15 minutes late the bus only loaded about 10 passengers the door was closed and left, despite being late and more than 30 passengers waiting. The passengers were very upset about this. Then the next bus left after being overloaded. Along the way from Cape town to Bellville terminus via Voortrekker Road, the driver kept on loading more passengers despite the bus already being full with people standing in the passage. When the people complaint about him taking in more people, he switched off the bus on 3 occasions and waited. Take note that it was hot on Friday, the bus was full, there are a lot of obese people on the bus, a pregnant woman standing in the passage, a young boy with asthma battling to breath, people battling to get out when they wanted to get off with the bus being overloaded hurting other passengers with there luggage, anything form groceries, parcels to backpacks, a woman with a baby and two small children. Then a passenger got on the bus who did not have the right ticket for the route, and refused to get off the bus. Then the driver of the overloaded bus switched off the bus again for fourth time. After the driver fighting with this passenger, the other passengers offered to pay for the ticket amounting to R13.00. After the ticket was paid the driver still wanted to stop at the nearest police station to have this passenger arrested. We are now talking of a bus ride on a heated day in an overloaded bus lasting for more than two hours. Many days there are three busses on this route following each other, but this day not. I understand that passengers wants to get home, but do this have to be done with overloaded busses at the expense of passenger safety. many of the bus drivers of Golden Arrow have a lot of attitude, are many time very arrogant and rude to passengers. I know the management of Golden Arrow is going to do nothing about this complaint, but I want to put on record that this was the way Metrorail's downfall came. Trains were very late and many times did not arrive, until the service totally collapsed. If Golden Arrow knows that they have to make provision for the collapsed train service passengers and people that do not want to travel by taxi, why are there busses late on many occasions or why are there not enough busses.