BAD SERVICE, BUT PRICE INCREASE

Every morning Monday to Friday I stand at the bus stop on Morgenster Road towards Vanguard drive before Virgin Active robots. I have complained numerous times since last year about the few Claremont busses on that route, from Mitchell's Plain to Claremont. I need to be at work at 7 O'clock and most of time only get a bus 06:50. This morning a bus come 6:10 and that bus drove past the bus stop. Another one came 6:20 that one too drove past the bus stop, because both busses was full. I only got a bus at 6:50 hoping that bus not to pass as well. On top of it the bus was full, I had to stand plus I am pregnant and have been standing since 6 o'clock at the bus stop. There was a few times that the 6:50 bus also drove past the bus stop. Winter is only starting now and I've been requesting for another two bus to be added to that route since last year 2014. Golden Arrow didn't even make a small effort to add one bus to the route. But increase their clip card prices every year. I don't even get feedback from them and when I do get a email, all they say is that they addressing the issue. Why not solve it. Why must we pay full for such **** services.