Bad service

On the 26 november i baught a ticket from town center to n1 city. On the 27 november i used the ticket, gold card, but it didn't work. I was told to but a new card coz mine not working. I did, all as a new weekly.. I was given numbers to call and emails to get my weekly back as it wasn't used. NO ONE had contacted me back for my query of My weekly. I paid R140 for the ticket on the 26 november. Andd agin on tbe 27 i baught a new weekly again. I am still waiting for those 10 rides to be loaded onto my new card. I have called customer service twice and queried, but yet i still didnt get any feed back, i cant just let golden arrow keep my 10 rides. Its such poor service that no one from the query department, and when i called the second time the query department didnt even review my query yet, customer service did send my query for me because when i emailed from my fone and another fone i get a error message back to say the query department email isnt working. I tried calling also to michael from the query department i still cant get bold of him coz i was told that the fone cables were ******. Ive left messages for him but yet still no respond. How am i gonna get to work on monday. I want my weeklys rides back coz i need it to get to work on monday coming.