bad customer service

good day

Golden arrow has changed their old ticket machines to new computerised machins with gps. You know get charged according to the location that the gps is picking up. I was charged R10.20 from maitland to goodwood on wednesday (normal price). The very next day I was charged R17.60 for the same trip. The driver told me there is nothing he can do because that was the amount according to his machine. I called Arrowgate depot and I was told to call their call centre. All they do is to log a complaint on your behalf. A few months ago I had the same complaint, I recieved an email from golden Arrow in which they asked me to email the tickets, that was the last I ever heard of them. All they can tell you is that the machines are new and that they are still getting used to the system, and in the meantime you just have to pay whatever the machine tells you to pay