Appealing service

Service for this establishment keeps getting worse by the day!!! About 2/3weeks ago went to get rides for my clips card, stood in line for about 30/40min with no one assisting us but there was people behind the counter. I eventually had to ask if they are working or just standing there, response was I can go and come back as they won’t explain themselves. I called their toll free number to lay a complaint as this was the second day I had gone to the same place to buy the rides for my card without assistance and I have not received so much as a text message!! To think that I make use of their services on a daily basis!! Today I am on bus 4631 and wow!!! I normally get a lift to the bus stop and today I get there and I admit I was a bit late but the time I get to the bus stop bus was there I get out of the card ask the lady driver to stop she doesn’t she just takes off….ok I was late so I get back into the car chase the bus to the next stop get there in time I get on the bus, thinking that the driver didn’t see me earlier I say ‘haybo sisi wandishiya’…..he response is was teed me off like wow….she says ‘andipeyi nge commission mna’ (My salary is based on commission) …. What type of people does this organization employ? This is basically the only mode of public transport I use and each day there is something new and it’s never something positive…I am now starting to think that the service we get from their staff is what they are thought as part of their induction and training!!! Golden arrow kiosk workers in town and golden arrow bus drivers driving the Khayelitsha route wow I must say your service is appalling, if you were thought to deliver this type of service to your customers they @goldenarrow you’ll need to go back to the drawing board this is not it