Accountability sure lack

I always buy my weekly ticket at Cape town terminus yesterday when I got on the bus the driver advised my ticket is incorrect. kraaifontein-cpt instead if strandfontein - cape town. I had already used the card for 3rides. I advised the inspector clearly this was a mistake but my ticket for strandfintein la also the same. if I did not kick up a fuss. I would have had to pay for a ticket. I was told yo write a letter which will take how long for a response. is it not ****** sense that u can hear clearly the person who gave me the ticket heard incorrect kraaifontein which had to be strandfontein. I asked the inspector what is the purpose of the letter and how long will my refund take...3weeks really. whr is is accountability. Now the client needs to be incinvienced because someone did not listen.

myself and ppl.of the pelican park area has been writing for months about busses that just past bus stops no answer but the want me to still write a letter about a ticket...Really

Annoyed

Regards Lucille