A service provider that does not provide a service

Good Day,<br> <br> For this entire week I have been sending mails to Golden Arrow advising them of poor services for the Belhar Route. Yet i have received no response what so ever<br> <br> On their website, they provide a bus schedule showing us their departure time from Cape Town,I find myself waiting (Balmoral Woodstock) from 15:45 till 16:20 or even longer for a bus to come as well as for the entire week thus far,the bus was a no show and I ended up getting a bus at 16:45.<br> <br> I refuse to believe that there can't be any improvements made to this route.<br> <br> Why do I have to wait an hour to get bus when the schedules shows that there is supposed to be a bus during that time frame.<br> <br> Regards<br>