0 stars should be an option.

I have been using the smart card on the town Centre -Blue Route Mall route for over a month now. And Today it wouldn't work and the driver said my card was not valid on that route.

I bought a monthly costing R695 and have at least 35 rides remaining. There is limited transport from where I stay to the exact business park in which I work in Westlake making my choices either Golden Arrow or Uber.

I contacted them before 7am to log a complaint and again at 2pm and 4pm no-one can assist me in escalating this matter. The consultant Samantha told me to "make another plan to go home" another consultant Jade told me " I need to understand that they receive so many complaints in a day its not possible to respond within a day".

Pardon my logic, but if you improved your service, would you not have less complaints?

I have still not heard back despite making tons of calls and sending countless emails. Am I just expected to pay cash and let all the money I spent on those prepaid journeys go to ****???