AM
Anika M
1 reviews | Active since Nov 2024
25 Nov 2024, 08:39
Worst time to have when you spent so much money.
23 November 2024 at 13:45 R265 for 1 ride Honestly disappointed with Gold Reef City Theme Park and the customer care,
paid R1325 for a family of 5 to only ride 2ride the whole day, major rides closed you spend the entire day in queues even for food. Also no information were given when you buy tickets that most of the rides are not working •Gold Reef city is really not worth your Money the worst of all is you take your kids to have a good time. But no the kids don’t even enjoy it anymore. WASTE OF MONEY LET ME TELL YOU!!!!!!!
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Gold Reef City Casino's replyOfficial
11 Dec 2024, 12:32Good day Anika, thank you for taking the time to share your feedback. We are deeply sorry to hear that your recent visit to Gold Reef City Theme Park did not meet your expectations, and we sincerely regret any disappointment caused.
Regarding ride closures, we understand how frustrating it can be when some attractions are unavailable, especially when visiting with your family. To ensure the safety of all our guests, regular maintenance is required for our rides, and this occasionally results in temporary closures. We strive to keep our guests informed by listing all ride maintenance statuses on our official website. We encourage guests to check these updates before planning their visit to ensure a more enjoyable experience. We are committed to finding ways to enhance the guest experience and create more memorable moments for families and your feedback helps us to improve
Gold Reef City Casino's reply11 Dec 2024, 12:32
Official
Good day Anika, thank you for taking the time to share your feedback. We are deeply sorry to hear that your recent visit to Gold Reef City Theme Park did not meet your expectations, and we sincerely regret any disappointment caused.
Regarding ride closures, we understand how frustrating it can be when some attractions are unavailable, especially when visiting with your family. To ensure the safety of all our guests, regular maintenance is required for our rides, and this occasionally results in temporary closures. We strive to keep our guests informed by listing all ride maintenance statuses on our official website. We encourage guests to check these updates before planning their visit to ensure a more enjoyable experience. We are committed to finding ways to enhance the guest experience and create more memorable moments for families and your feedback helps us to improve