Based on recent customer reviews, Gold Reef City Casino is drawing heavy criticism across its gaming floor, theme park, hotel and restaurant outlets. Regular patrons question the fairness of jackpots and Saturday night draws, suspecting favouritism toward the same winners. Theme park visitors report closed rides, a shut museum and long queues, while diners describe slow service and cold food. Booking and refund problems, unreachable general management and one racial discrimination allegation at a roulette table dominate the feedback. Praise is limited but genuine, notably for helpful security staff and one attentive consultant.
Replied to 93% of negative reviews
Reply time on negative reviews: 501h 49m
TrustIndex
2.7
Ranking
#19
in Entertainment & Gaming
Reply Time
468h 47m
NPS Score
-100
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 501h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Gold Reef City Casino
What do customers say about Gold Reef City Casino?
Based on recent customer reviews, Gold Reef City Casino is drawing heavy criticism across its gaming floor, theme park, hotel and restaurant outlets. Regular patrons question the fairness of jackpots and Saturday night draws, suspecting favouritism toward the same winners. Theme park visitors report closed rides, a shut museum and long queues, while diners describe slow service and cold food. Booking and refund problems, unreachable general management and one racial discrimination allegation at a roulette table dominate the feedback. Praise is limited but genuine, notably for helpful security staff and one attentive consultant.
Is Gold Reef City Casino trustworthy?
Gold Reef City Casino has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 501 hours 49 min. Hellopeter has tracked Gold Reef City Casino across 312 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
My vehicle was ****** at gold reef city without any help whatsoever they now ignoring my emails s...
My vehicle was ****** at gold reef city without any help whatsoever they now ignoring my emails specifically Predeshni ARULNATHAN manager of gold reef city be careful your belongings are not safe at gold reef city lots of incidents like mine
1 reviews | Active since Oct 2026
My vehicle was ****** at gold reef city without any help whatsoever they now ignoring my emails s...
My vehicle was ****** at gold reef city without any help whatsoever they now ignoring my emails specifically Predeshni ARULNATHAN manager of gold reef city be careful your belongings are not safe at gold reef city lots of incidents like mine
1 reviews | Active since Jun 2026
Gaming is rigged
Gaming is by far in the top 2 of tempering with RNG and RTP the ugliest kill switch on players cards i have seen, seems its done on purpose which is rotton cheap move. Dont say its luck some of us know more then most your staff! Even after being talk of the town with the strike you still milk the floor the gaming industry its fully controlled by the house and they say all say luck haha. Your poor reputation on unfairness still tops it. Well done man enjoy ******ing innocent peoples money.
1 reviews | Active since Jun 2026
Gaming is rigged
Gaming is by far in the top 2 of tempering with RNG and RTP the ugliest kill switch on players cards i have seen, seems its done on purpose which is rotton cheap move. Dont say its luck some of us know more then most your staff! Even after being talk of the town with the strike you still milk the floor the gaming industry its fully controlled by the house and they say all say luck haha. Your poor reputation on unfairness still tops it. Well done man enjoy ******ing innocent peoples money.
1 reviews | Active since May 2026
sad service
The lady by the entrance,really gave us a cold shoulder, by the time my Husband was picking back his keys and cellular, he was told to be quick because ,she got other people to attend..her straight face, said it all before she can even help us..Saturday 16th 2026,arround 20:00 or so..serving people with such 'attitude really
1 reviews | Active since May 2026
sad service
The lady by the entrance,really gave us a cold shoulder, by the time my Husband was picking back his keys and cellular, he was told to be quick because ,she got other people to attend..her straight face, said it all before she can even help us..Saturday 16th 2026,arround 20:00 or so..serving people with such 'attitude really
1 reviews | Active since May 2026
Don’t go to Gold Reef City!
Gold Reef City is currently having issues with their staff, so when we booked for my son’s party only a few rides were available. That wasn’t good enough so we tried to cancel our booking and get our money back. It is impossible to get hold of them to get your money back. I would urge you not to book at Gold Reef City or Tsogo sun for that matter!
1 reviews | Active since May 2026
Don’t go to Gold Reef City!
Gold Reef City is currently having issues with their staff, so when we booked for my son’s party only a few rides were available. That wasn’t good enough so we tried to cancel our booking and get our money back. It is impossible to get hold of them to get your money back. I would urge you not to book at Gold Reef City or Tsogo sun for that matter!
1 reviews | Active since May 2026
I had an excellent experience with *Lizzel* at Gold Leaf
I had an excellent experience with *Lizzel* at Gold Leaf. From start to finish, they were professional, knowledgeable, and genuinely helpful. They took the time to explain my options without rushing me and made sure I left feeling confident. CAPE TOWN
1 reviews | Active since May 2026
I had an excellent experience with *Lizzel* at Gold Leaf
I had an excellent experience with *Lizzel* at Gold Leaf. From start to finish, they were professional, knowledgeable, and genuinely helpful. They took the time to explain my options without rushing me and made sure I left feeling confident. CAPE TOWN
1 reviews | Active since Oct 2019
Bad customer service
We had to wait for an hour and a half for our food at this Wimpy. Princess was our waitress. We got cold food while we were hungry and they sent 2 plates at our table while we had to wait for the rest.
1 reviews | Active since Mar 2021
KFC gold reef city the worst kcf in the south
The worst I have ever been want a good kfc just drive to southdale 2 min away they never have anything ready long waiting times how do you run out of chicken to wait 20 min if that's slthe case I would have went to nandos the past few time they make you wait up to 30 min just go to southdale much better service and no waiting time by the time you get to the windows you food is ready and the manager never answer the calls they have all the numbers posted but no answer tired of this place
1 reviews | Active since Mar 2021
KFC gold reef city the worst kcf in the south
The worst I have ever been want a good kfc just drive to southdale 2 min away they never have anything ready long waiting times how do you run out of chicken to wait 20 min if that's slthe case I would have went to nandos the past few time they make you wait up to 30 min just go to southdale much better service and no waiting time by the time you get to the windows you food is ready and the manager never answer the calls they have all the numbers posted but no answer tired of this place
1 reviews | Active since Jun 2022
Bad Gold reef City Theme park most nice rid not in working order...Dont waist money there again
Waist of Money....No proper maintenance....Stand in queue for hours then ride out of order we left and then ride is working suddenly... Waist of money stay away.... Had bad experience today most rides out of order .... museum closed...no way this is a waist...
1 reviews | Active since Jun 2022
Bad Gold reef City Theme park most nice rid not in working order...Dont waist money there again
Waist of Money....No proper maintenance....Stand in queue for hours then ride out of order we left and then ride is working suddenly... Waist of money stay away.... Had bad experience today most rides out of order .... museum closed...no way this is a waist...