Worst experience ever

Went to the date for 2 experience on the 29/11/2018. We were sold tickets at past 20:00 and the last movie start at 20:00. This was never mentioned on the site. We watched the movie 30 minutes after it started and when we came out it was already after 22:00. Most of the restaurants were closed and we not told politely that they were by waiters and waitresses from Calisto and V&V. We decided to settle for Steers cause we were hungry only to be told that they cannot serve us because they don't have cans. Because of the frustration we requested for a refund and the supervisor in charge, Abel told us that we can't get it because he can't make a call. While busy with our complaint he also became frustrated and left us with an agent to assist us because we were not happy with his solution. He kept on passing the buck to Box Office and told us that the tickets were sold to us by Box office and that we have to deal with Box office and Gold reef city customer services. My point is we went to Gold reef for the experience and not Box office and this is a Gold reef city promotion. Being a regular at Gold reef I am appalled with the service that we received, the level of incompetence displayed by the supervisor and the was no one above Abel the supervisor that we could direct our complaint to. The next time they run this promo they should state on their website the closing times of the different places listed.