SG
Shantelle G

1 reviews | Active since Feb 2019

07 Oct 2024, 08:59

Worst experience

There is unfortunately not an option for 0 star rating. We were at gold reef City today for a 13th birthday party. 45-60min average time to stand in the queue for a 5 min ride at most. 3 of the big rides Anaconda miners revenge etc. was not even operating for the whole day and there is nothing on the website communicating this to customers in advance. The kids was able to go on 4 rides total for the day. When we tried to speak to one of the park supervisors he turned his back at us. Because 4h they closed all rides ques. I am verry dissatisfied and would like to rather get my money back as this was a waste of time money and big disappointment for a child celebrating her birthday. Will never recommend this park to anyone.

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply16 Oct 2024, 12:15
Official
Good day and thank you for taking the time to rate our services. Please note that rides that under maintenance (Anaconda, UFO and Tower of Terror) are listed on the website, this maintenance is necessary to ensure the smooth running of the rides and guest's safety. In order to ensure that everyone in the queue has the chance to enjoy the ride, our operators may need to cut off the line earlier than 17h00. This helps us manage the existing queues and ensure a smooth and fair experience for those already waiting. Rest assured, the rides continue operating until all guests in the queue have had their turn.  

Should you have any further concerns, please feel free to reach out to us.