Worse place to be at !!! GoldReef City Casino Gaming

I know this might not make much of a difference, but I need to inform what this business is doing to its customers ( not to the Elite thou ). On the 19th of October, I was asked to come through for a draw. I was present on time, draw started and the next thing the lounge I was at ( no sound, no speakers working ) I called an attendant and asked if the draw was still happening - yes he says just now. This was after the first number was called and 5 min later. No one informed me/us the draw was still happening. A fault in their system and I had no FAIR chance of hearing if I would get called or not. I contacted them, I was very upset and they turned everything around, like it's my fault 1. I had to be by the stage ( over 8 years I have been there, nowhere it says I have to be at the stage) 2. I should have left my machine and looked at the electronic board 3. I should have looked for the guy with the board etc etc .....I requested compensation on their part, and after a week of a call here and there, they informed me today ...there is no compensation.

This is how this business looks after its customers. One of the areas that most play in, is dirty, food on machines, clients fighting and drunk, screaming all night from one side of the room to the other (I have all this recorded), and security ...well scream just as loud as the people that are fighting .... it's disgusting how they take money from people with no payouts as well as no entertainment. I spoke to a marketing representative to ask how is it possible that I never was called for a draw....he rep**** **** HAPPENS!

I spoke to a slots manager, and she said I could report them to the Game board, so frankly it's a place if you wish to lose your money, do go there. or it's best to just leave your money with the security guard at the door...safer and you doing charity.

The jackpots are paid to newcomers, never to the client that supports them or you have to buy the jackpot by putting into the machine an extra 50% of its value.

It's DISGUSTING! I truly hope the Director ( new ) knows what is going on, I feel at times the staff covers all. I will be taking the matter further, just because they have the RIGHT OF ADMISSION, doesn't mean they can do whatever they want.

I suggest to any others out there, to report your issues to the legal identities.