SN
Shantal N

1 reviews | Active since Nov 2009

28 Apr 2015, 15:16

Use of hotel resulted in R6000 losss for my family

On the 2nd of January 2015 I had booked 3 rooms at the Gold Reef Casino Hotel. During that time 3 original GHDs blew up the Saturday morning one after the other while using the plug points at the Gold reef casino hotel. I called the supervisor immediately who did an inspection. Her feedback was that the power supply was in order and was not responsible for the loss. How can 3 GHD straighteners blow up in 3 different rooms at the hotel on the same day and the hotel is not accountable? I had two of the GHD straighteners repaired I want the supplier provided a report confirming the GHD blew up due to a power surge. My family has suffered a R6000 loss by staying at the hotel. The 3 GHD straighteners were in excellent working condition and was used the morning at the respective homes before traveling to the hotel. I am disgusted that the hotel will not take liability for the loss we have incurred and are taking advantage of us common folk. I want compensation for the loss as it is their responsibility to take care of their patrons . I will no longer frequent their facilities if this is the way they treat their customers. Pathetic pathetic service is what we have been exposed to

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply28 Apr 2015, 16:20
Official
Hello Shan24,

Please note that your post has been directed to our Hotels Management Team who will be in contact shortly.


Kind regards
The Gold Reef City Management Team