1 reviews | Active since Nov 2009
Use of hotel resulted in R6000 losss for my family
On the 2nd of January 2015 I had booked 3 rooms at the Gold Reef Casino Hotel. During that time 3 original GHDs blew up the Saturday morning one after the other while using the plug points at the Gold reef casino hotel. I called the supervisor immediately who did an inspection. Her feedback was that the power supply was in order and was not responsible for the loss. How can 3 GHD straighteners blow up in 3 different rooms at the hotel on the same day and the hotel is not accountable? I had two of the GHD straighteners repaired I want the supplier provided a report confirming the GHD blew up due to a power surge. My family has suffered a R6000 loss by staying at the hotel. The 3 GHD straighteners were in excellent working condition and was used the morning at the respective homes before traveling to the hotel. I am disgusted that the hotel will not take liability for the loss we have incurred and are taking advantage of us common folk. I want compensation for the loss as it is their responsibility to take care of their patrons . I will no longer frequent their facilities if this is the way they treat their customers. Pathetic pathetic service is what we have been exposed to
Please note that your post has been directed to our Hotels Management Team who will be in contact shortly.
Kind regards
The Gold Reef City Management Team
Please note that your post has been directed to our Hotels Management Team who will be in contact shortly.
Kind regards
The Gold Reef City Management Team
