tsogo sun gold reef city /standard bank /andile mthembus loss

Good day everyone Hi this is Andile J Mthembu I have I very big complaint to tsogo sun gold reef city/standard bank I feel mistreated and feel powerless as a client to standard bank and a visitor at gold reef city which I had told my self its one of the safest as they have cameras all-round the house of gold . I tried communicating with my bank trying to explain my situation that I have lost a lot of money and need they help and for them to help me find the ones responsible “hence cctv” I tried multiple times spoke to the manager in ***** Mr offentse at first he sounded as if he really heard my cry and wants to help but during all of postponing and him not being available anymore ended up leaving my case declined I then sent him a message on email telling him I had new info after I viewed my statement again he said (sir contact standard bank complaints ) I still suffer from the loss .how ever looking into my statement what I realized was most cash withdrawals were done at cashiers at gold reef city so to my knowledge according to law you cannot make a withdrawal at the cashier with out a membership card and I have never had a membership card at gold reef city I have a picture were I had winnings that accumulated to R76000 but however I was denied to cash them out because I had a temporary id while I was waiting for home affairs to send me a sms your id has arrived and never had a membership card to withdraw so I ended up having to go back me and my brother whom was there to go play all my chips and loose them because taking them home was no option either but my fellow south Africans here I am a young male African boy suffering from a grate loss I am 24 years old I have asked myself repeatedly maybe is it because im still young so my voice and cry cant be heard if so I today ask everyone who reads this post spreads the word so the youth too has a say and just like anyone else should be respected .i spoke to an investigator at gold reef city he might have maybe wanted prof so he asked for my bank statement of all the dates and transaction that happened I sent it to him and that was the last .i feel like my personal situation I had been facing at that time being kidnaped and a whole lot more bad that happened in my life was due to my depression I started facing after this horrible money loss. recently I gave them my cell numbers but still till this very hour nothing from gold reef city . I hope by reading this my voice is heard and if there are any others who has faced similar situation youth then lets stand together with no fear and shout no!!!!!!!!!!!! we wont suffer and still wont be heard due to fear