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Moeketsi M

1 reviews | Active since Apr 2023

07 Aug 2025, 23:09

They told that people on wheelchairs pay a normal price like everyone else only find out on Google it say its free for people on wheelchairs cause they don't ride on drill rides

They told that people on wheelchairs pay a normal price like everyone else only find out on Google it say its free for people on wheelchairs cause they don't ride on drill rides. I want my refund or they should at least give me half the price of what I paid. The amount is R295:00

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply18 Aug 2025, 14:14
Official
Dear Moeketsi
 
Thank you for reaching out to us with your query regarding admission for guests with disabilities.
We would like to clarify that, contrary to information that may be found on third-party platforms such as Google, guests with disabilities are not entitled to free admission at Gold Reef City Theme Park. For the most accurate and up-to-date information, we encourage all guests to refer directly to our official channels (www.goldreefcity.co.za)

As outlined in our official terms and conditions:

21. Gold Reef City welcomes guests with disabilities and will do everything reasonably possible to ensure a safe and enjoyable day out for all.

22. We regret that guests with certain disabilities are unable to make use of certain rides due to strict operating requirements based on the containment of the ride, safety requirements, the force of the ride and the evacuation procedure. Guests with disabilities are invited to enjoy the variety of attractions in the park and are requested to contact Guest Services upon arrival, where the Duty Manager will be happy to assist you before you enter the Park. The disability policy is currently in the process of being updated and the South African Human Rights Commission has been consulted in the policy development.

We hope this provides the clarity needed.