RM
Refilwe M

1 reviews | Active since Oct 2021

02 Jun 2023, 10:40

They do not cater for the disabled. Very disappointed!

I just called Gold Reef City as I am planning a day visit with our colleagues. One of our colleagues is disabled and dependent on crutches as she has hip issues making her walk slower than normal. It won't make sense for her to be walking around the theme park with crutches. I ask the lady on the phone if they provide some kind of mobile chair for the disabled. She says no they only provide for fetching by the gate to wherever the client wants to sit. Meaning she won't be able to move around. What is the point? So basically Gold Reef City doesn't cater for the disabled. I'm beyond disappointed. Such a huge and old establishment. We would rather look at going somewhere as we can't exclude her for something she never chose!

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply10 Nov 2023, 16:35
Official
Thank you for taking the time to provide us with feedback, it is appreciated.

We are sorry to learn of the negative experiences at our Theme Park and understand how frustrating this must have been.

We take pride in our offering and are always looking for ways to improve it - your concerns are noted and have duly been raised with our Theme Park management team.

Your feedback will allow us to assess and help us to improve our services and policies, specifically for individuals with disabilities.

Please let us know if you have any additional concerns, or comments that were specific to the experience within our Theme Park that you feel could further help us improving our offering.