There's room for improvement

It is utterly disappointing to see that customer services are slowly deteriorating especially after covid. The service we received at Billy G was disgusting. 1. Making pensioners wait in line especially when they are using crutches is ********* 2. Expecting a pensioner to travel with an ID when it's not even mentioned on your website or sent with the reminder email shows lack of communication and management skills 3. It would be great to invest in new furniture because expecting customers to eat at a "restaurant" on a wobbly table fails to make me understand. 4. Hiring more staff would help customers not to run after a waiter to settle a bill.