Rude staff, Incompitant management - It's a NO from me.

If there is a 0 rating, you'd earn it!.

Tsogo Sun's top management should seriously re-evaluate their staff and send them for customer service training. The only friendly employees seem to be the staff working the game tables.

We visited the theme park yesterday, 03.08.2025 - your security measures for entering the premises are laughable. The lady simply mentioned, "bag"... when I offered her the opportunity to search it, she simply glanced at one compartment, and I was free to go. (After which I insisted she check all five compartments - since there's no point in mentioning my bag if she wasn't going to do a thorough search anyway.)

Waiting 25 minutes for 12 mini donuts @ IScream, when we were the only customers to serve.

We drove all the way from Vereeniging to celebrate our son's 13th birthday - only bringing a certified copy of his birth certificate (because who brings original documents to a water park??). Not accepted - fine - we paid for his ticket; however, your manager on duty is extremely unhelpful and RUDE. Being in customer service ourselves, I can confidently state that this lady lacks all the attributes of being a leader and should not be in a management position.

You're main rides were still being tested when the theme park opened! - Surely this should be done in advance so that customers can enjoy the day and leave feeling as though they received a bang for their buck, and not leave us hanging around till after 11. (Whereafter the Anaconda was closed anyway.)

The cleaners in the toilets would not let a group of young girls exit the bathroom as she was busy drying the floor AT THE entrance. She was not asking in a polite manner, and as a mother this did not sit right with me at all, how dare she.

Overall - this experience has left a bitter taste in my mouth, and I highly doubt that me or my family would visit your theme park in the future. I can relate to all the negative feedback on hello peter - and would urge other families to rather save their money and spend it someplace that they as customers are VALUED.

Its a big no from me.