Poor service

I wanted to print my draw ticket to enter a competition.The printer malfunctioned and I could not participate in the draw. I thus lost out on being a potential winner. I was not happy and spoke.to the lady at.customer service about the incident. She told me that the lady on duty at the desk where we printed the ticket told her that.I arrived after the competition closed.

Firstly that was not the truth Secondly there were other patrons that experienced the same.problem. I then spoke to a gentleman by the name Oupa. Very arrogant that told me that tough luck and there is nothing he can do but the draw already started.

I feel that the lady that was on duty in the Prive lounge should have consulted with management to delay the draw for a.couple of minutes. The manager and.customer service clerk just assumed that their employee was telling the truth. I suggest the must.go look at their surveillance cameras to see what time I entered the Casino and also the Prive lounge.

It seems that the take us their customers for granted. Hope they will have the guys and.courage yo respond to this complaint