No sense of helping your customers

This entire week I've been contacting Gold reef city to a point of frustration they do not seem eager to assist and push you from pillar to post. My sons birthday is coming up and I wanted to book ticket online and at the same time use my rewards card to qualify for a 10% discount, while attempting online I get an error message when inserting csrd number "you have missed mandatory field" "pass expired. I've changed browsers and I've emailed gold reef tickets of which they responded for me to contact rewards when I contacted I was transferred around and no one could assist. In the initial email I requested someone to contact me and nothing has transpired. What's the point of having a rewards card if it can't be utilized. Please do better your service is pathetic to say the least. I'm really annoyed and frustrated at your lack for service.