Manager committing sale *****??

So I bought tickets online to watch Spider-Man No way home movie. When I got to the cinema and redeemed my tickets by the SelfService terminal I went to speak to the person by the entrance to the cinema halls about getting 3D glasses and the guy who happened to be the manager told me that I had to join the line to buy the glasses at the counter where they sell popcorn and drinks. Because Spider-Man is such a popular movie you can imagine how long the line was, okay cool.

We joined the line and waited approximately 20 minutes before it was our turn to buy the glasses. It kinda defeats the point of buying online to avoid queuing but you end up standing in a super long line.

After buying the glasses and on our way to the cinema hall I see the guy who happens to be the manager taking money from customers and going to collect glasses for them. I decide to confront him and ask him why wasn’t I granted the same treatment as the customers that he’s buying glasses for and they guy explicitly tells me that he cannot do favours for everyone.

At this point I’m asking myself few questions:

As he conducting ***** by not capturing the glasses sales and pocketing the money for himself? As this racially motivated because I happen to be black and he does favours for white people only?

Like?????!!

I tell the guy that I wanted to complain and what channels do I follow. Can I speak to his superior and the guy didn’t even care at all about my concerns. He acted in a way to show that he doesn’t care about consequences and my concerns as a paying customer where meaningless.

He said if I wanted to complain I should take it up with Headoffice and said his name is Sheldon