CD
Christian D
1 reviews | Active since Mar 2021
24 Mar 2026, 20:31
KFC gold reef city the worst kcf in the south
The worst I have ever been want a good kfc just drive to southdale 2 min away they never have anything ready long waiting times how do you run out of chicken to wait 20 min if that's slthe case I would have went to nandos the past few time they make you wait up to 30 min just go to southdale much better service and no waiting time by the time you get to the windows you food is ready and the manager never answer the calls they have all the numbers posted but no answer tired of this place
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Gold Reef City Casino's replyOfficial
20 Apr 2026, 08:29Hi Christian,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience and the frustration caused by long waiting times and unavailable menu items. This is not the level of service we aim to provide, and we understand how disappointing this must have been, especially when expecting a quick and convenient meal.
Your comments have been escalated to the store management team for immediate review and corrective action to address service efficiency and stock availability.
We appreciate you bringing this to our attention, as it helps us identify areas that need improvement.
Thank you once again for your feedback.
Warm regards,
Gold Reef City Casino's reply20 Apr 2026, 08:29
Official
Hi Christian,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience and the frustration caused by long waiting times and unavailable menu items. This is not the level of service we aim to provide, and we understand how disappointing this must have been, especially when expecting a quick and convenient meal.
Your comments have been escalated to the store management team for immediate review and corrective action to address service efficiency and stock availability.
We appreciate you bringing this to our attention, as it helps us identify areas that need improvement.
Thank you once again for your feedback.
Warm regards,