1 reviews | Active since May 2022
GoldReef City Casino . 😣
1. Poor in service ( managers and technicians)
2. None of their computers / competition times work effectively
3. Draws to a few selected and when you waiting for a draw while you playing, the speakers don’t work and no one lets you know
4. Asked manager and attendant is f the draw still happening ( yes , look for the guy with the board ) no one was present … I lost on a chance ( number called ) and due to malfunction I did not get to stage ( so I was told ) … I called and asked to speak to a manager … it’s now 2 days no call!!! Just wondering if they will ever will call me ??
5. Staff uneducated about the business. Only know ( when they know ) their task
6. Food on the machines, dirty areas, buttons not working, money slots not working, … drunk people, screaming and fights … terrible
7. No entertainment at all. Machines are locked and no sequences for hours. It happens here and there every 6 months.
8. People sleeping on chairs or asking you for money, smokes , etc. No security and the attendees don’t care !!!
9. There is one thing this business is very good at… giving cold drinks and containers of curry food 3 times a week…
So if you know of any people who don’t have food, ask them to get a Goldreef card and 3 times a week they will feed you !
Regards , Sandra
1. We apologize for delay in communication from management as you were promised, and we will be sure to get management to be in touch
2. The sound system and communication during draws is a concern we also take very seriously, and the sound system is currently being upgraded for better gaming experience
3. We regret to hear about the state of the machines and the surrounding areas. This is not reflection of our standards, and we will work with our cleaning & housekeeping team to ensure our standard is upheld
4. Your safety is top priority to us and we always thrive to have security officers visible at all times and will ensure that is the case at all times
5. We appreciate your feedback regarding our food & beverage services and your feedback will assist us to balance the complimentary service with the overall experience
Thank you again for bring your concerns to our attention. We value your feedback, as it helps us improve our services and offers.
1. We apologize for delay in communication from management as you were promised, and we will be sure to get management to be in touch
2. The sound system and communication during draws is a concern we also take very seriously, and the sound system is currently being upgraded for better gaming experience
3. We regret to hear about the state of the machines and the surrounding areas. This is not reflection of our standards, and we will work with our cleaning & housekeeping team to ensure our standard is upheld
4. Your safety is top priority to us and we always thrive to have security officers visible at all times and will ensure that is the case at all times
5. We appreciate your feedback regarding our food & beverage services and your feedback will assist us to balance the complimentary service with the overall experience
Thank you again for bring your concerns to our attention. We value your feedback, as it helps us improve our services and offers.