JP
Jenisha P

1 reviews | Active since Sept 2014

31 Jan 2024, 10:15

Gold Reef City Theme Park - Waste of Money and Time

It has been years since i came to Gold reef city theme park. As i did not like waiting on long queues. I did not see any value in our money . So i went to gold reef city on the 20/01/2024. Half of the rides were not working. The science expo room all the equipment were broken. The 3D theater which i always looked forward to was also not working. You pay so much for a ticket R250 a person. Even with your Rewards discount its not worth it. The worst part is that you wait almost one hour in queues. and then rush to go on which ever ride is open, Then they close all the rides at 4pm. Even though it states that they close at 5pm. This was really a waste of my time and money. So if any of you want to go. Just know its always a waste to go and no one listens to you even if you complain or even bothers maybe even after this complaint no one will get back to me. So do you self a favor and go somewhere else where its worth it.

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply31 Jan 2024, 10:30
Official
Thank you for taking the time to rate our services at Gold Reef City. We continually strive to improve our offering wherever possible, and your comments help point us in the right direction. We are sorry that you had an unpleasant experience on your recent visit. Please note that the rides that were out of order were indicated on our website, including 4D theater. Depending on how long the que is towards closing time, ride operators may advise guests that would not make it to the front of the line by 5pm that, rides are closed. Again we are sorry that you had an unpleasant experience and can assure you that we take customer experience seriously.