Gold Reef City Theme Park Hotel-Worst accommodation and Customer service!!!!!

Dear General Manager I had the most terrible experience this weekend....checked in on Friday 25/06/2021....was given room 111 at the Theme Park Hotel....it was very cold and the heater aircon didn't work ...I called reception and was informed to give it 20 mins and then the aircon will kick in....almost an hour later it was so cold in the room my wife and 4 year old was freezing and it was unbearable for us...I called reception and there was no answer several times.....I walked 2 buildings down to reception around 10:30pm in the night...it was very cold and icy outside...I got to the reception and the lady argued with me and said that no calls came through...I told her do you think a person in their right mind will not call and brace the cold and walk to reception...she didn't apologize and I asked for 2 extra blankets to be sent to out room as the heater is not working....she just placed it over the counter ...I asked he is she expect me as a paying guest to carry this two buildings down with with blankets in my hand...she said she has no one to take it and I must take it on my own ..she was so unfriendly and didn't even offer to change the room....the next morning my child had a running nose and caught a cold because it was extremely cold in the room overnight....I went back to the reception early the next morning and asked to speak to the duty manager ...it is the morning of my wife's birthday and it was suppose to be a happy day but the morning started started so bad for my wife as she had to take care of our baby as she was not well....when I spoke to the manager them only we got an apology and the room was changed .....this is not acceptable as were treated very badly the night before and as a result our child got sick and we pretty much didn't enjoy the day and it was spoilt....we demand something be done about this and we get the proper service we deserve as paying guests in you hotel....PS: we also be posting this on hello Peter and will be contacting the grading council as your equipment in the room that's counts as stars is actually defective and not being serviced....