BP
Bianca P

1 reviews | Active since Dec 2019

26 Aug 2024, 09:36

Gold Reef Casino - Disappointment Once Again

As in my previous review I confirmed that my partner and I are regular patrons of the GRC casino. It is a favourite pass time for us and is fast becoming a fave of my mom who joins us quite frequently.

We go quite often and to be honest until late I was not a winner even with my partner who truly enjoys the vibe but he doesn’t win. As previously mentioned we receive ridiculous Freeplay of R50 to R100 after spending thousands whereas some patrons get thousands to play. Never the less, we are not high rollers but play with what we have and if we win, we come back and support the casino. But I am going to go back to my initial complaint of the draws. It is extremely disappointing that we all print our tickets and wait in anticipation but we notice that most of the time tickets numbers within a certain bracket are called out and more often than not, we hear the person is making their way from the PRIVE. Come Gold Reef, do you see all the hopefuls standing around the stage waiting and checking their tickets? It's disappointing that we come to enjoy ourselves with hitting it big but once again the inequality of the big players winning compared to the small patrons who don't have 1000s to play are as fortunate.

So I ask again IS THE CASINO JUST THERE FOR THE RICH???

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply26 Aug 2024, 11:36
Official
Good day Bianca, 

Thank you for reaching out to us and sharing your concerns about our casino draws. We appreciate the opportunity to clarify how our draws are conducted.
 
Please be assured that all our draws are regulated and audited to ensure that they are conducted fairly and transparently. The selection of winners is entirely random, and the process is based on chance, as is customary with all gaming activities.
 
We also understand your concern about the winners coming from the Privé, to ensure fairness, we have verification points in the Privé where participants can be verified before making their way to the stage as the Privé is a bit further from the casino floor or the draw stage, This system is designed to give all participants a fair opportunity to be included in the draw, regardless of their location within the casino.
 
Our goal is to provide an enjoyable and fair gaming experience for all our guests, and we hope this helps to address your concerns. 
 
Thank you for being a valued guest at Gold Reef City. If you have any further questions or feedback, please do not hesitate to contact us.