Gold Reef Casino - Disappointment as a Frequent Patron

My partner and I are regular patrons of the GRC casino. We go to the movies, bowling, go to restaurants and are frequent players at the casino. It has become a favorite pass time for us as it is one of the closer casinos. However, I noticed a few things that has fully disappointed me as a GRC patron. It started with staff being unhelpful or sometime rude. I understand we can't be happy all the time but being polite won't hurt. But standing screaming and talking while making customers wait, is unacceptable on all levels. Then the food from Pavillion isn't the same, the lamb curry is mostly fat and is so spicy we can't really eat it or when we get meal tickets, the queue is so long as there is chatting and arguing with customers over drinks. I even suggested to the lady behind the counter, get menus or print what can be ordered or not so that there isn't the constant backlog, of which she seemed annoyed at me speaking about escalating it. Coming from a family where we have a lot of "gamblers" I see the difference with the free play and payouts. Even though I'm a frequent visitor and player, I don't "big money" gambler. I would get R100 Freeplay, whereas my relatives who are also frequent but high players get thousands in Freeplay. With the table players getting more than machine players even if we spend the same monetary value. It has become so obvious that the machines are set as the same people constantly hit jackpots whereas some don't. With the draws, the high spending players and those mostly from the Prive are winning the cars and big jackpots. It's sad that we all come to experience and enjoy the "gamble" of maybe hitting it big but once again the inequality of the big players winning compared to the small patrons that don't have the 1000s or hundreds of 1000s to play are as fortunate. So is the casino just there for the rich???