BC
Beverley C

1 reviews | Active since Mar 2009

22 Sept 2015, 11:00

FIX YOUR SMS SYSTEM!!!

For many months I never received any SMS's from Gold Reef City after reporting it several times (have never changed my cell no ever) then it seemed to be sorted and I received various notifications for draws etc and when I had tickets for draws I would get notifications, this was very short lived (about 1 month) now once again I don't receive any notifications whatsover so lose out on all the promotions!!! Also I pitched up one Wednesday night for what I thought was a Gold Card draw only to find out it had all changed and they were alternating between the Gold and Platinum draws each week. I am very annoyed and frustrated that you cannot get your system to work properly - HAVE IT FIXED!!!! (I believe there was some or other draw on Saturday which I had no idea about where is your communication to your guests??? Learn from your sister establishment, Monte Casino, whereby I receive notifications regularly with what promotions are happening, when I have tickets for draws etc and I even receive Free Play which is non-existent from Gold Reef City Casino!!!! Not at all impressed!! Do you not want guests to know what is happening at your establishment???

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