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Thabo M

1 reviews | Active since Apr 2024

30 Apr 2024, 18:16

False misleading marketing

Goldreef city is taking us for a ride. Today I received the se sms” Hi Thabo, Gold Reef City is Rewarding you! Choose between a Lamb, Chicken or Beans Curry with a selected drink. This offer is valid today, 30 Apr from 4pm-10pm only. Print your voucher at the eHost and redeem at Pavilion. See you soon. No U18s. Winners know when to stop, NRGP ***. Reply STOP to Opt-Out.“ I went there before the time they said the voucher will be available and I played while patient waiting for the Lamb curry, upon me arriving at the Pavilion cafe, I was offered something completely different I dry small burger and 330ml 7up cold drink. When I complain that I used my petrol money to come here for a small burger without chips which is not what was they said they will give. It’s not a first time something of these nature happened at Goldreef city casino. I told them that I even lost more than what they offering. I really believe it is done purposely to lure us as gamblers to come flocking to their casino so that we play using our money and then they lie using their marketing strategies. Last time they said we will get two savannas as per their sms and the voucher slip but the waiters gave us one savanna and they said their marketing told them to give only one savanna per voucher which was not the true reflection of their sms. Please assist us in these matter.

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Replies (1)
Gold Reef City Casino
Gold Reef City Casino's reply01 May 2024, 08:58
Official
Thank you for taking the time to rate our services Thabo and we are sorry to hear that you had an unpleasant experience on your recent visit. We can assure you that we take customer satisfaction seriously and this complaint has been forwarded to management for urgent review.