Disgusting customer service

Hopefully i will get a response here My wife and myself initially went to gold reef city on the 9th of Jan for her birthday where she received a comp ticket and i paid for mine Due to bad weather the park shut down early and informed us to reschedule The date we got was the 3rd of February So i decided to turn it into a family day where i brought my son, mom inlaw, brother and sister inlaw with

How ever once i got to the ticket area, I was greeted by Mpumi who turned out to not give a .... about customer service, I could see she was tired because of the constant yawning however thats not a problem, we all get tired I have a issue with the way she treated my wife and myself as customers, Firstly she gave us my wifes comp ticket and denied giving me mine, The one i paid for initially " I then asked her why and she said i must book it online, I showed her the email sent by gold reef and she disputed it, My wife then jumped into the conversation to explain what happened etc The lady then asked for my wifes ID which i do not understand what for when we already had her ticket but would not except mine for MY OWN TICKET , By the way my wifes ID is 50km away from gold reef at home I then showed a emailed copy of my wifes ID which also was not acceptable until i mentioned complaining then all of a sudden it was acceptable What also ****ed me off was , we were trying to be calm throughout this entire thing because i am in customer services myself and hate when clients complain for no reason but what made me lost my mind was my wife asked what the problem is ? The lady then came close to the window looking like she would jump through it pointing at my wife saying "There is no problem, You have the problem". What in the actual .... kind of service is that We spent 30 -45 minutes just trying to sort this issue out whilst my toddler was crying in the background not understanding why we taking long and why mom and dad is so angry I am disgusted in gold reef city just because of your staff as a whole

I would like a call back and want this to be addressed and resolved ASAP not swept under the carpet