Disappointing Hotel

Upon arriving at the hotel, I asked the lady to double check the rewards discount and although she said it was discounted, the % didn't make sense. I was then asked to pay for tourism levy and wasn't asked to do so upon booking. Our room had no hot water and we had to wait whilst they fixed it. No apologies or any compensation for the inconvenience. They left the carpets in a mess and I had to ask someone to come clean the mess after going into the ceiling to fix the geyser. They gave us 1 tiny bottle of water on night 1 and we were 3 guests! Night 2 we then received 2 bottles. Every time I had to call reception, you wait 15 to 20 rings before someone ever answers!!! On day 2, the room wasn't cleaned until we asked for someone at 13:30pm. I complained to the assistant manager Leo/Leon and he said he will give me feedback before I left, but that never happened. No sincere apology was given for any of the inconvenience!!! Nothing complimentary or anything to say that they were sorry for making our stay awful yet we paid full and never complained and we were still asked for last minute levies. I would NEVER stay here ever again or recommend this hotel to anyone!!! When we checked in,