Disappointed Customer

On the 27 December 2018 my family and I went to Gold Reef City Theme Park. We went to the ticket center to buy our tickets. We waited in the queue where we were second in line. The cashier then helped the customer infront of us and then closed her window, leaving us standing there. We then went to her asking when is she going to serve us? We were then told she won't serve us, as they close at 16h00. But I can't understand why she helped the customer in front of us and tells us they are closed? She even argued with us.

I was so disappointed and shocked being treated like that. I need to put this on social media so my family and friends know how they will be treated at Gold Reef City Theme Park. It was my first time going there as I was a visitor and this is what treatment I received.