Continous losses

Thank you for taking the time to provide us with feedback and we sorry you feel the machines block you from winning. Please note our Slot Machines are registered gambling devices which are subject to rigorous testing by approved gaming labs and SABS, thereafter, approved by the Provincial Gambling Boards. Legislation dictates that these machines must maintain a certain standard for public use within the casino. All regulated changes to the machines are approved by the Gauteng Gambling Board before implementation, we therefore do not have any control over win & losses. We appreciate you bringing your concerns to our attention. Please be assured Gold Reef City does take customer experience seriously. Warm Wishes, Gold Reef City