Boston BBQ

Good day. My complaint is regarding Boston BBQ. We had the most disgraceful experience on Saturday evening. Prior to this I tried making a booking at this restaurant with not avail, it took 2 weeks of phoning everyday with no one answering the phone. Eventually they decided to answer. I made the booking for Saturday evening, they quoted me R169 pp. On Saturday day evening getting there all of a sudden the price went up to R199 pp, we had a party of 13 guests including 2 children. This however is not the concern here. It to a waiter half an hour to attend to our drinks order. Half of the food was either raw or cold. The are cross contaminating the buffet but having meats and deserts next one another. No cards to indicate what is in the bain marie's. We further waiter half an hour for the manager to attend to us, that made no effort what so ever to save the situation, he bluntly blamed the kitchen manager. The staff are unfriendly and look like they are half asleep. When I went to make a payment the one person standing at the till to the waitress to make sure I give her a tip by the way she was following me to ensure that I do. Which she did not deserve.