Birthday gone wrong thanks to Gold reef city management.

I arranged with one of the coordinators to host my son's birthday on the 10th of April and made payment to secure my booking. I'm told that because it will be cold, they will arrange an indoor setup for us and there's a 4D theater that the kids can enjoy if it happens that the rides are not operating due to rain.

On the day, I arrived with some of my guest's at 12h15, one guest running late. We settled for around 30min, ordered coffee and the kids enjoying themselves. The lady that was assigned to us comes back to say "Management has decided to close the theme park at 13h30 due to rides not operating."

This means we have to leave in the next 30min. I had to ask my late guest to drive back home as we were told the party needs to end, rush the kids to eat and share the platters and cake with the guests there as quickly as possible.

The staff's attitude had changed as we now look like inconsiderate guests that don't understand the word Closed!

The kids were left disappointed that no play and 4D will be happening anymore. All this preparation and money just to come to the Theme Park to say Hello?

The terms and conditions say nothing about ending a confirmed event that's fully paid for because Management decides to close irrespective.

What's even worse is that I wrote an email to them on the 11th of April regarding my disappointment, they responded to say they value my feedback but till today - it's a full month now, I was never contacted regarding my experience.

They claim to care but the actions prove otherwise. Never bother hosting an event with them unless you planning on wasting your money.