Birthday Bashed

On the 22nd of July I hosted a themed birthday party for my daughter at Gold Reef Cities party venue. Paying a hefty amount I set up personalised goods for my guests. Gold Reef City provided their own party packs included in the price. As the day commenced the floor manager of the party venue assured me that we could leave our uniquely personalized party goods there, seeing that we paid for that table for the day I felt OK letting the kids enjoy the park and have the freedom of coming back to our booked table and having of our personally provided snacks and their goodie bags. Upon return our table had been cleared without our permission and our belonging had been removed. When we asked the staff members none of them knew who cleared out table or where our belongings had disappeared to, instead they passed the buck and all denied any interaction at our table in the time that we had been away. We requested to search their already cleared up trash bags and even stiff they refused that our good would not be in there. We then took the situation to the events manager who tried to compensate for our belongings by replacing them with a few measly party packs and cheep toys. This felt almost as though he was simply trying to brush it under the carpet. We left the situation and agreed to communicate it further on the following Monday where I then emailed the events manager. As I was in a much calmer mood, in my email I proposed that I come on board and assist in loop holes such as those in order to avoid it happening again as it is in my line of work. It has been a number of weeks since and there has been no response. I have tried calling however everytime I get hold of Steve he seems to be very busy, which again tell's me that he has no regard for his customer's. In our last call he assured me that he would call me back... needless to say I still await his call. My only hope is that this does not happen to anyone else as our kids are important to us.