Bad service

I had purchased individual tickets to celebrate my birthday on March 26th, but Gold Reef City was out of power that day, so we decided to return home. I've been attempting to obtain refunds for the tickets, but I've only received one payment. Every time I send them an email, they claim to have forwarded it to people in charge of refunds, but I have yet to receive assistance. The service is POOR & I am not impressed at all