SO
Stefanie O
1 reviews | Active since Mar 2024
02 Apr 2024, 11:19
Bad experience -line jumping/place keeing
What a bad experience!!! Will never go again and will not recommend anyone going! There are notices all over the park than line jumping and place keeping are not allowed and when you stand up to the people trying to join their friends/family they simply just push you out of the way. Jack up your security to avoid this!!!
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Gold Reef City Casino's replyOfficial
02 Apr 2024, 13:08Thank you for taking the time to rate our services Stefanie and we are truly sorry that you had an unpleasant experience due to queue jumping. We can assure you that we take this matter seriously as it affects our service. Management has been notified of this and are continuously working on improving this aspect. Again we apologize for the unpleasant experience, your feedback helps us to improve.
Gold Reef City Casino's reply02 Apr 2024, 13:08
Official
Thank you for taking the time to rate our services Stefanie and we are truly sorry that you had an unpleasant experience due to queue jumping. We can assure you that we take this matter seriously as it affects our service. Management has been notified of this and are continuously working on improving this aspect. Again we apologize for the unpleasant experience, your feedback helps us to improve.