VP
Vishania P
1 reviews | Active since Jan 2024
28 Jan 2024, 09:34
BAD CUSTOMER SERVICE FROM ARTHUR (MANAGER
I was at Gold Reef City Today ,supposed to be having breakfast at the billion buttef complimentary from Gold Reef City ,although I didn't get to have breakfast,as my confirmation was not actually confirmed on they side ,and the Bad Employee Arthur THE SO CALLED MANAGER OF THE CUSTOMER SERVICE DEPARTMENT ,OMG😤😤🤬😡😡🤬 DUDE I WORK IN CUSTOMER SERVICE MYSELF AND YOU ARE BY FAR THE WORST PERSON AS A PERSON ,NEVER MIND YOU BE A MANAGER,your approach to Valued customers is utter pathetic, you've just made my experience the worst ever in all the years I've been visiting Gold Reef City ,Customer service is THE Face of the Company ,and dude Arthur from CUSTOMER SERVICE (SO CALLED MANAGER)
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Replies (3)0
Replies (3)
Gold Reef City Casino's replyOfficial
29 Jan 2024, 10:45Thank you for taking the time to rate our services at Gold Reef City, we are sorry to hear that you had an unpleasant experience. This matter was escalated to management and it was determined that unfortunately you tried to redeem the offer with another guest’s rewards card, which is against our rewards terms and conditions. This was then explained to you by the Customer Services Manager. Please note the breakfast buffet and all other offers are strictly for Gold Reef City Rewards cardholders and the cardholder should be present when taking up any rewards offers. You can read more on our Rewards Programme and Ts & Cs here: bit.ly/48SaYPj and refer to term number 10.
Gold Reef City Casino's reply29 Jan 2024, 10:45
Official
Thank you for taking the time to rate our services at Gold Reef City, we are sorry to hear that you had an unpleasant experience. This matter was escalated to management and it was determined that unfortunately you tried to redeem the offer with another guest’s rewards card, which is against our rewards terms and conditions. This was then explained to you by the Customer Services Manager. Please note the breakfast buffet and all other offers are strictly for Gold Reef City Rewards cardholders and the cardholder should be present when taking up any rewards offers. You can read more on our Rewards Programme and Ts & Cs here: bit.ly/48SaYPj and refer to term number 10.
VP
Vishania P's updateReviewer Update
29 Jan 2024, 17:01thank you for taking the time to respond ,although thats is a lie your manager was rude and arrogant ,he seemed quiet ****** aswell,i was not using another guests card it was my Aunties card, and Manager didn't acknowledge me with a greeting either Arthur that is unacceptable ,as never the less i was still a guest,he made no effeort what so ever to assit me .....😒😡🤬🤬🤬🤬🤬yes iyt was another guests card (my aunt)which i had a I.D And card .he wouldnt even have known anything because he didnt even ask me anythng i informed him ,well Arthur Assisted African lady with the very same issue,SHE ALSO HAD SOMEONE elses Card but he assited her swifly.
MY POINT IS THIS INRESPECTIVE OF WHO CAME FOR THE BUFFET MY AUNT MADE A BOOKING A SOMEONE DIDNT DO THEY JOB AS THEY DIDNT CONFIRM THE BOOKING N THERE SIDE SO EVEN IF MY AUNT WAS THE ONE PRESENT YESTERDAY SHE WOULD HAVE ALSO LEFT WITHOUT EATING ...I WANT RO KNOW WHY DIDNT THERE SO THEY JOB ....🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬SOMEONE MUST ANSER
MY POINT IS THIS INRESPECTIVE OF WHO CAME FOR THE BUFFET MY AUNT MADE A BOOKING A SOMEONE DIDNT DO THEY JOB AS THEY DIDNT CONFIRM THE BOOKING N THERE SIDE SO EVEN IF MY AUNT WAS THE ONE PRESENT YESTERDAY SHE WOULD HAVE ALSO LEFT WITHOUT EATING ...I WANT RO KNOW WHY DIDNT THERE SO THEY JOB ....🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬SOMEONE MUST ANSER
VP
Vishania P's update29 Jan 2024, 17:01
Reviewer Update
thank you for taking the time to respond ,although thats is a lie your manager was rude and arrogant ,he seemed quiet ****** aswell,i was not using another guests card it was my Aunties card, and Manager didn't acknowledge me with a greeting either Arthur that is unacceptable ,as never the less i was still a guest,he made no effeort what so ever to assit me .....😒😡🤬🤬🤬🤬🤬yes iyt was another guests card (my aunt)which i had a I.D And card .he wouldnt even have known anything because he didnt even ask me anythng i informed him ,well Arthur Assisted African lady with the very same issue,SHE ALSO HAD SOMEONE elses Card but he assited her swifly.
MY POINT IS THIS INRESPECTIVE OF WHO CAME FOR THE BUFFET MY AUNT MADE A BOOKING A SOMEONE DIDNT DO THEY JOB AS THEY DIDNT CONFIRM THE BOOKING N THERE SIDE SO EVEN IF MY AUNT WAS THE ONE PRESENT YESTERDAY SHE WOULD HAVE ALSO LEFT WITHOUT EATING ...I WANT RO KNOW WHY DIDNT THERE SO THEY JOB ....🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬SOMEONE MUST ANSER
MY POINT IS THIS INRESPECTIVE OF WHO CAME FOR THE BUFFET MY AUNT MADE A BOOKING A SOMEONE DIDNT DO THEY JOB AS THEY DIDNT CONFIRM THE BOOKING N THERE SIDE SO EVEN IF MY AUNT WAS THE ONE PRESENT YESTERDAY SHE WOULD HAVE ALSO LEFT WITHOUT EATING ...I WANT RO KNOW WHY DIDNT THERE SO THEY JOB ....🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬SOMEONE MUST ANSER
Gold Reef City Casino's replyOfficial
30 Jan 2024, 08:57Thanks again for the feedback provided below as already indicated Rewards and benefits are not transferable as they apply to the cardholder only.
Note the Manager you had spoken to was busy with numerous queries on the day and had no intention of making you feel unvalued. We can guarantee you it’s against Tsogosun Rewards T’s & C’s to assist any guest that is not the rightful cardholder.
Again we apologize that you had an unpleasant experience.
Again we apologize that you had an unpleasant experience.
Gold Reef City Casino's reply30 Jan 2024, 08:57
Official
Thanks again for the feedback provided below as already indicated Rewards and benefits are not transferable as they apply to the cardholder only.
Note the Manager you had spoken to was busy with numerous queries on the day and had no intention of making you feel unvalued. We can guarantee you it’s against Tsogosun Rewards T’s & C’s to assist any guest that is not the rightful cardholder.
Again we apologize that you had an unpleasant experience.
Again we apologize that you had an unpleasant experience.