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Ntuthuko N
1 reviews | Active since Sept 2010
04 Oct 2021, 13:20
Waiting period extended for no reason
I requested to collect my Mandela Coin and was asked to submit documents and wait for 45 days which I have done when I request for the time to collect I am now told to wait another 2 weeks. This is not right and I feel that a lie is being told here. I paid for my coin and there were no waiting periods now i'm told to wait for 3 months without a valid reason. Very unproffesional.
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Replies (4)
Gold for Life's replyOfficial
04 Oct 2021, 15:14Dear Ntuthuko Ntuli ,
Our Client Services Manager has contacted you today. We apologize for the delay in receiving your coins and have prioritized your request. We will contact you shortly to confirm a collection date. Should you have any further queries, please contact Johannes Mavuso on ***.
Regards,
The GFL-Customer Care Team
Gold for Life's reply04 Oct 2021, 15:14
Official
Dear Ntuthuko Ntuli ,
Our Client Services Manager has contacted you today. We apologize for the delay in receiving your coins and have prioritized your request. We will contact you shortly to confirm a collection date. Should you have any further queries, please contact Johannes Mavuso on ***.
Regards,
The GFL-Customer Care Team
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Ntuthuko N's updateReviewer Update
04 Oct 2021, 15:38Hi They did not call me, I am still waiting for a call. can they call me urgently on ***.
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Ntuthuko N's update04 Oct 2021, 15:38
Reviewer Update
Hi They did not call me, I am still waiting for a call. can they call me urgently on ***.
Gold for Life's replyOfficial
04 Oct 2021, 15:40Dear Ntuthuko Ntuli ,
Our Client Services Manager has contacted you today. We apologize for the delay in receiving your coins and have prioritized your request. We will contact you shortly to confirm a collection date. Should you have any further queries, please contact Johannes Mavuso on ***.
Regards,
The GFL-Customer Care Team
Gold for Life's reply04 Oct 2021, 15:40
Official
Dear Ntuthuko Ntuli ,
Our Client Services Manager has contacted you today. We apologize for the delay in receiving your coins and have prioritized your request. We will contact you shortly to confirm a collection date. Should you have any further queries, please contact Johannes Mavuso on ***.
Regards,
The GFL-Customer Care Team
Gold for Life's replyOfficial
14 Oct 2021, 15:17Dear Zoliswa Yoyo,
Thank you for honouring our appointment to come and collect your coins as promised. We look forward to being of service to you in the future.
Regards
The GFL-Customer Care Team
Gold for Life's reply14 Oct 2021, 15:17
Official
Dear Zoliswa Yoyo,
Thank you for honouring our appointment to come and collect your coins as promised. We look forward to being of service to you in the future.
Regards
The GFL-Customer Care Team