Gold for Life
Verified Business
|1.3|12 Reviews (last 12 months)|Responds in 49h 57m
Gold for Life
Verified Business
|1.3
12 Reviews (last 12 months)
Responds in 49h 57m
Performance(last 12 months):
Trustindex Rating
2.8Ranked In Retail
#62Reply Time
49h 57mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 54h 10m
TrustIndex
2.8
Ranking
#62
in Retail
Reply Time
49h 57m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 54h 10m
Review Distribution
1.3|12 Reviews
Oct '25 - Sep '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jabulani S
1 reviews | Active since Sept 2026
10 Sept 2026, 08:53
Gold for Life withholding my refund after I supp**** requested FICA documentsReview Body:I am writing this out of sheer frustration as Gold for Life (Pty) Ltd is completely ignoring my emails regarding a refund that they calculated and agreed to pay.They
I've been waiting for my refund with no luck since I've send fica documents they have requested last month even to no one able to help me with exact date of which when they will pay me
Helpful (0)
|Replies (2)JS
Jabulani S
1 reviews | Active since Sept 2026
10 Sept 2026, 08:53
Gold for Life withholding my refund after I supp**** requested FICA documentsReview Body:I am writing this out of sheer frustration as Gold for Life (Pty) Ltd is completely ignoring my emails regarding a refund that they calculated and agreed to pay.They
I've been waiting for my refund with no luck since I've send fica documents they have requested last month even to no one able to help me with exact date of which when they will pay me
0
Replies (2)S
DM
Debra M
1 reviews | Active since Jul 2026
8 Jul 2026, 23:19
Extremely disappointed with the service from Gold for Life
Extremely disappointed with the service from Gold for Life. The only time I receive a response is after posting a complaint on HelloPeter. They contact me, request documents, and promise to investigate, but nothing concrete ever happens. I have submitted all the requested documents, made several follow-up calls, and waited for feedback from Lelani, yet I have received no meaningful response or resolution. Once the complaint is acknowledged, communication stops, and I am left chasing updates. Customers should not have to resort to public complaints just to get a response and even then, there should be action, not empty promises.
Helpful (0)
|Replies (1)DM
Debra M
1 reviews | Active since Jul 2026
8 Jul 2026, 23:19
Extremely disappointed with the service from Gold for Life
Extremely disappointed with the service from Gold for Life. The only time I receive a response is after posting a complaint on HelloPeter. They contact me, request documents, and promise to investigate, but nothing concrete ever happens. I have submitted all the requested documents, made several follow-up calls, and waited for feedback from Lelani, yet I have received no meaningful response or resolution. Once the complaint is acknowledged, communication stops, and I am left chasing updates. Customers should not have to resort to public complaints just to get a response and even then, there should be action, not empty promises.
0
Replies (1)RK
Rirhandzu K
1 reviews | Active since Feb 2024
11 Jun 2026, 09:11
Lack of Communication
More than three months ago, I submitted all the required supporting documents as requested. Since then, I have received no feedback, no updates, and no indication of the progress of my matter. Despite my efforts to follow up, I am still waiting for a response. As a customer, I expect timely communication and transparency, especially after providing all the required documentation. It is unacceptable to keep customers waiting for such an extended period without any explanation. I would appreciate it if this matter could be urgently investigated and resolved, and if someone could provide me with a clear update on the status of my application/claim.
Helpful (0)
|Replies (1)RK
Rirhandzu K
1 reviews | Active since Feb 2024
11 Jun 2026, 09:11
Lack of Communication
More than three months ago, I submitted all the required supporting documents as requested. Since then, I have received no feedback, no updates, and no indication of the progress of my matter. Despite my efforts to follow up, I am still waiting for a response. As a customer, I expect timely communication and transparency, especially after providing all the required documentation. It is unacceptable to keep customers waiting for such an extended period without any explanation. I would appreciate it if this matter could be urgently investigated and resolved, and if someone could provide me with a clear update on the status of my application/claim.
0
Replies (1)S
LM
Legobole M
1 reviews | Active since Nov 2024
16 May 2026, 05:22
Bad service, lack of communication and poor management of claims
I have a very bad experience with Gold for life. I submitted my claim n all documentations in July 2025, I lodged a complaint n still nothing is happening. I call on weekly basis but am never given a direct answer. All I’m told is that my documents are at the claim department and quite frankly, this claim department does not have a telephone number. So I can’t speak to them, only thru an email that is never rep****. You would also be told that Lelanie is the one to assist you But she is currently on leave -she’s forever on leave!! My payment was said to be made within 30 days from December 2025 till to date, I haven’t received anything. There is no communication from them, no email nor calls. This is frustrating and emotionally draining. I feel the company is taking advantage of us. I spend so much money contacting the company just to recieve negative answers at all times. Their system is not really working for us.
Helpful (0)
|Replies (1)LM
Legobole M
1 reviews | Active since Nov 2024
16 May 2026, 05:22
Bad service, lack of communication and poor management of claims
I have a very bad experience with Gold for life. I submitted my claim n all documentations in July 2025, I lodged a complaint n still nothing is happening. I call on weekly basis but am never given a direct answer. All I’m told is that my documents are at the claim department and quite frankly, this claim department does not have a telephone number. So I can’t speak to them, only thru an email that is never rep****. You would also be told that Lelanie is the one to assist you But she is currently on leave -she’s forever on leave!! My payment was said to be made within 30 days from December 2025 till to date, I haven’t received anything. There is no communication from them, no email nor calls. This is frustrating and emotionally draining. I feel the company is taking advantage of us. I spend so much money contacting the company just to recieve negative answers at all times. Their system is not really working for us.
0
Replies (1)SM
Sello M
1 reviews | Active since Mar 2011
17 Apr 2026, 16:46
Extreemly bad custormer service
I have been sent from pillar to post by these people..they can't give you straight answers they asked for Affidavits I sent ..they keep asking for different things and they only response you get is..we still checking..for almost a year..I think this is a big ****..who can help us to get our monies that we invested in coins? it was nice when they collected money now we struggling..
Helpful (0)
|Replies (1)SM
Sello M
1 reviews | Active since Mar 2011
17 Apr 2026, 16:46
Extreemly bad custormer service
I have been sent from pillar to post by these people..they can't give you straight answers they asked for Affidavits I sent ..they keep asking for different things and they only response you get is..we still checking..for almost a year..I think this is a big ****..who can help us to get our monies that we invested in coins? it was nice when they collected money now we struggling..
0
Replies (1)RK
Rirhandzu K
1 reviews | Active since Feb 2024
31 Mar 2026, 13:32
Service Concern: Lack of Communication
I have been enquiring about my coins and I need to sell them; however, I have not received any response from them. I have sent emails, and all they indicate is that they will revert to me. It has now been more than two months. Case Number: 19979.
Helpful (0)
|Replies (1)RK
Rirhandzu K
1 reviews | Active since Feb 2024
31 Mar 2026, 13:32
Service Concern: Lack of Communication
I have been enquiring about my coins and I need to sell them; however, I have not received any response from them. I have sent emails, and all they indicate is that they will revert to me. It has now been more than two months. Case Number: 19979.
0
Replies (1)