Bad service, lack of communication and poor management of claims

I have a very bad experience with Gold for life. I submitted my claim n all documentations in July 2025, I lodged a complaint n still nothing is happening. I call on weekly basis but am never given a direct answer. All I’m told is that my documents are at the claim department and quite frankly, this claim department does not have a telephone number. So I can’t speak to them, only thru an email that is never rep****. You would also be told that Lelanie is the one to assist you But she is currently on leave -she’s forever on leave!! My payment was said to be made within 30 days from December 2025 till to date, I haven’t received anything. There is no communication from them, no email nor calls. This is frustrating and emotionally draining. I feel the company is taking advantage of us. I spend so much money contacting the company just to recieve negative answers at all times. Their system is not really working for us.