Godaddy.com has no customer service

Godaddy.com took money from my account that i never agreed to. There is no email address for customer complaints. I did phone the number that is provided even have a ref number. They said they will get back to me and i will receive an email from them. To this day nothing no feedback. The bank has informed me that they have reversed the money but need feedback from godaddy. If this is how they treat a complaint can't images how they treat there business of real customers .