False information on Godaddy.co.za has resulted in additional costs.

Let me start off by saying that overall GoDaddy is a well performing company with a good service. The 24/7 support is very convenient and their online portal is easy to use. Nonetheless I did have a disappointing experience.

When doing research on webhosting platforms I had a couple of criteria, one of which was PHP version. One of my websites primary addins only supports PHP 7.4 and Godaddy Managed Wordpress description says "Latest PHP 7 version". Perfect! Or so I thought.... Turns out the Managed Wordpress product is incorrectly advertised and it only supports PHP 7.3. I only found out second month in when trying to implement the Addin that only supports PHP 7.4. The only solution was to migrate to Godaddy's Linux webhostin with cPanel. They offered a free cancellation of Managed Wordpress which otherwise I would have been stuck with for a whole year. Nice but at this stage I had already invested time and money to build the site where it was and now the migration would cost me more time and money.

They assured me that the manual for the migration would be sufficient to do it myself, but every step of the manual something was not working. After two days of struggling and spending R150 worth of airtime, I gave up. The result: a failed migration. Now I was forced to purchase their Premium support for R1200.

The Premium service eventually fixed the issue and all is well now. Disappointing is that Godaddy denied me this service for free, not even a discounted price. It would have been the least they could do, after all I purchased their service on false information!

Lastly I want to point out that although Godaddy advertises in South Africa, they do not have servers in this country. This can have a negative effect on your website due to latency.