******ion

Please find below the conversation in CHAT with their service department.

at 10:36, Nov 4: Thank you for choosing to chat with us. Info at 10:36, Nov 4: You are now chatting with T Susmitha. T Susmitha at 10:36, Nov 4: Thank you for contacting sales chat, my name is Susmitha T. How may I help you today ? You at 10:36, Nov 4: Hi. I just chatted with Padma You at 10:37, Nov 4: Padmavita I think is the full name. T Susmitha at 10:37, Nov 4: Yes. You at 10:37, Nov 4: I need to proceed with the renewal of my subscription T Susmitha at 10:38, Nov 4: I will help you with that. T Susmitha at 10:38, Nov 4: May I know your customer ID and 4 digit call-in-Pin? You at 10:38, Nov 4: One minute You at 10:38, Nov 4: Customer #: ********** 53 T Susmitha at 10:39, Nov 4: To access your account I will need your 4 digit support PIN. Please provide your PIN with this secure form I am sending you.

Click here to locate your 4 digit Support PIN Once you open the link, the PIN will be located under 'Login Info' T Susmitha at 10:39, Nov 4: T Susmitha has sent you a Secure Form: PIN You at 10:39, Nov 4: 8520 T Susmitha at 10:39, Nov 4: Thank you for validating your account. T Susmitha at 10:40, Nov 4: may I know the product which you want to renew ? You at 10:40, Nov 4: My domain, i.e. website and email id. For Epsconsystems.com You at 10:41, Nov 4: My subscription has expired and is in 'recess'?? T Susmitha at 10:41, Nov 4: For how many years would you want to proceed? You at 10:42, Nov 4: For now one year only T Susmitha at 10:42, Nov 4: Just a moment. T Susmitha at 10:44, Nov 4: It is $ 105.16 for a year You at 10:44, Nov 4: Correct You at 10:44, Nov 4: I need to pay with new card details. The previous info you have on the system is my porivate card, now I will use the company card. T Susmitha at 10:45, Nov 4: Click here to add a new payment method. Let me know once you've added it so I can take care of the rest. T Susmitha at 10:49, Nov 4: It is $ 105.16 for a year for only the domain renewal. T Susmitha at 10:50, Nov 4: Is it added ? You at 10:50, Nov 4: Have just finished entering. Please check T Susmitha at 10:50, Nov 4: By placing the order, you are accepting and agreeing to the Universal Terms of Service Agreement, Privacy Policy, and Domain Name Registration Agreement Domain Name Proxy Agreement

Do I have your permission to place the order on the card ending in 6851 in the amount of $105.16 You at 10:51, Nov 4: Yes. Please just make sure and confirm it is the same domain as I had before please. T Susmitha at 10:51, Nov 4: It is EPSCONSYSTEMS.COMfor 1 year T Susmitha at 10:51, Nov 4: shall I ? You at 10:51, Nov 4: Yes T Susmitha at 10:53, Nov 4: The order has been placed. T Susmitha at 10:53, Nov 4: Receipt Number: ********** 144 You at 10:53, Nov 4: Done? T Susmitha at 10:53, Nov 4: yes. T Susmitha at 10:54, Nov 4: I see that you had email account and Website Builder plan associate with the domain name You at 10:54, Nov 4: Yes T Susmitha at 10:54, Nov 4: Would you like to purchase them ? You at 10:54, Nov 4: I thought it was all part of the renewal priuce?? T Susmitha at 10:55, Nov 4: You have renewed the domain name. T Susmitha at 10:55, Nov 4: For email ID and the Website Builder plan , you would need to pay for it. You at 10:55, Nov 4: How much is that now extra?? T Susmitha at 10:55, Nov 4: Let me check. T Susmitha at 10:57, Nov 4: Website Builder plan for 1 year along with free email ID , it is costing you $ 95.88 T Susmitha at 10:58, Nov 4: for 1 year T Susmitha at 10:58, Nov 4: You would need to design the site from scratch and recreate the email ID You at 10:58, Nov 4: Strange that there is now an additional chrge. I specifically asked Padma to give me the full price to reactivate my account in full, email and website. You at 10:59, Nov 4: She gave me the price $105.16. You at 11:00, Nov 4: Now having to redo again the payment is not ethical, to come with an additional price after. Not good. You at 11:00, Nov 4: And to redo the website design???? WHY?? You at 11:01, Nov 4: I was advise the account was only dormaint, pay and all will be restored. You at 11:01, Nov 4: Then?? T Susmitha at 11:03, Nov 4: If the products are not renewed and removed from the account then you would need to design the site from scratch as the content will be also removed from the account. T Susmitha at 11:04, Nov 4: I have checked the previous chat , the chat was all about the domain name. T Susmitha at 11:04, Nov 4: She was specifying only the domain name renewal. You at 11:04, Nov 4: Please refer to the previous chat details I had with Padma. It states clearly that I needed all to be restored. Look at thew wording and you will see what was said. Please send me the previous chat details, I will poiunt it out to you. You at 11:05, Nov 4: I stated clearly that I wanted the email as well, what id the use of the domain only?? You at 11:06, Nov 4: Never was there any mention of an additional charge for renewal of email id, redesign of website etc. NOT RIGHT!!! T Susmitha at 11:07, Nov 4: Please allow me 2-3 minutes of your time. T Susmitha at 11:07, Nov 4: Checking it. You at 11:07, Nov 4: Please understand, it has nothing to do with the money, it has got to do with now redesigning the website. T Susmitha at 11:11, Nov 4: Yes, I Merchant Account checking with my team. T Susmitha at 11:11, Nov 4: I am *** You at 11:12, Nov 4: Ok T Susmitha at 11:14, Nov 4: Please Stay connected. You at 11:14, Nov 4: Will do T Susmitha at 11:14, Nov 4: Thank you. T Susmitha at 11:25, Nov 4: I have checked with my team , we have backup on your server. You would need to sign up for expert hand service where our team will help you to restore the content and it will cost you 60$ restoration fee You at 11:26, Nov 4: Does that mean that all will be restored, IN FULL?? T Susmitha at 11:26, Nov 4: our** You at 11:27, Nov 4: Web design facility and email ID? T Susmitha at 11:30, Nov 4: The snap shot created on server will be restored. which would consist of Web design facility. T Susmitha at 11:31, Nov 4: For the email ID , once you purchase the plan my team will help you in restoring the old mails. You at 11:32, Nov 4: Thus, $60 is all I pay and all is back to the way it was? T Susmitha at 11:32, Nov 4: yes. You at 11:32, Nov 4: Then please go ahead with the debit to the card T Susmitha at 11:33, Nov 4: Just a moment. T Susmitha at 11:33, Nov 4: You would need to pay for the restoration fees including the Website Builder plan. You at 11:33, Nov 4: Which is now what amount in total? T Susmitha at 11:34, Nov 4: Checking it. T Susmitha at 11:41, Nov 4: It is $ 203.88 for restoration fees and including the Website Builder plan. You at 11:41, Nov 4: It is cheaper to completely cancell my account and start all new, or for that matter to go to another supplier. I dont believe what I am actually reading. This is ******ion. You at 11:42, Nov 4: Firtsly it was a $106, now another 200?? You at 11:43, Nov 4: Now it is about the money in principal, not anymore about the webdesign, Im sorry. Please return my money I send you this morning, we will go somewhere else. Thank you. Please advise when the money will be returned. T Susmitha at 11:45, Nov 4: Would you like to cancel the domain name as well ? You at 11:46, Nov 4: Will I get my money back?? T Susmitha at 11:47, Nov 4: Refund cannot be processed for this as you have paid redemption for the domain name. You at 11:49, Nov 4: Think you go discuss this with your management to see what there responce will be with this handling of an account. To remember, the beggining, I have never had a service mail from your accounts department to advise me my account payment is due. Firsly, secondly, now with this developement?? I wonder what next amount over and above you will ask me to pay?? What will management say, and thern to expose what Godaddy is now doing?? Good marketing does not work this way, and how can I recommend for ANY other person to use Godaddy?? You at 11:50, Nov 4: And what is the use of having a domain with NOTHING attached to it, at all?? No website to visit, no email ID.?? You at 11:51, Nov 4: Please accept my apologies for my outburst, but this type of behaviour and handling of a client is nothing I have ever seen, and definately did not expect from a company like yours. T Susmitha at 11:52, Nov 4: I understand your concern, I apologize. T Susmitha at 11:52, Nov 4: But the previous chat was regarding the domain name renewal only. You at 11:53, Nov 4: I accept you apologies, but it does not solve the problem. Please again refer to the previous chat, never was there any mention of any further fees, or I had to do this to get that or anything of the sort. Again I ask, please send me the previous chat with Padma. It is my right, no?? T Susmitha at 11:55, Nov 4: I do not have the access to send the chat transcript to you. You at 11:55, Nov 4: Please escalate this matter to your management, would love to hear their comeback and justify this. $300?? You at 11:55, Nov 4: Ask your management if they know the website 'hellopeter.com'? T Susmitha at 11:56, Nov 4: You can reach the concerned team on ********** 1810 T Susmitha at 11:56, Nov 4: They will help you with this issue. You at 11:57, Nov 4: team means now nothing to me. they neither will take any descision. management please. T Susmitha at 11:57, Nov 4: One moment while I transfer you to my supervisor to continue this conversation. Info at 11:58, Nov 4: Please wait while your chat is transferred toAjesh K. Info at 11:58, Nov 4: You are now chatting with Ajesh K. You at 11:58, Nov 4: Good day Mr Ajesh You at 11:58, Nov 4: I presume it is Mr Kumar?? Ajesh K at 11:59, Nov 4: Hello! Ajesh K at 11:59, Nov 4: Yes,my name is Ajesh and I am one of the lead on floor. Ajesh K at 11:59, Nov 4: Allow em a moment so that I can check the previous conversation. You at 12:00, Nov 4: {Please also refer back to the chat with your Padma, to get the full picture. Ajesh K at 12:02, Nov 4: Sure. Ajesh K at 12:05, Nov 4: As I understand, you have renewed your domain by paying redemption charges however you thought you were paying for the entire apckage, is that correct? You at 12:06, Nov 4: yes indeed, that was my understanding friom the conversation with PAdma Ajesh K at 12:07, Nov 4: I checked the conversation but both the agent were clear about the domain as on the entire conversation didn't talked about the website builder and the email plan. Ajesh K at 12:12, Nov 4: SYSTEM MESSAGE: We have not heard from you in a while, if you would like to continue with this conversation, please respond in the next 2 minutes. You at 12:12, Nov 4: Please again refer to the conversation, I specifically asked for the reactivation of my website and email id. I understand that I have to pay a 'penalty' for reactivation, which I accepterd as the $106. To remember, to get a new domain costs only $12 dollars, why should I go and pay now a total of $300+?? I might as well have gone and cancelled it all, or just not pay anythiung and starty eferesh, much cheaper. You at 12:13, Nov 4: This is ******ion Ajesh, purely. You at 12:13, Nov 4: The below is your ranking for comapnies, on the net. 1 (15%) for 5 star, good 0 (0%) for 4 star 0 (0%) for 3 star 1 (15%) for 2 star 5 (72%) for 1 star, bad You at 12:13, Nov 4: Heck mate, this is not good. You at 12:14, Nov 4: 72% of the population using GoDaddy is ranking you as no good. With this behaviour of today I am not surprised, at all. You at 12:14, Nov 4: Do you think its fair?? Ajesh K at 12:16, Nov 4: I totally understand I guess there is a miscommunication happened, as the domain was expired on 9th month and was on redemption fro renewing the domain need to pay a redemption charges of $80 along with domain renewal fees. You at 12:19, Nov 4: I accepted the extra charge Ajesh, as I said, I know there are penalties. I was very prepared, as you can see by my payment already done, to pay the penalty. But then, to come after the payment was done, to say" Oh so by the way, now pay another $200 for xyz'?? No mate, not right. I might have, as I said before, just let it all go, and start from fresh, for $12, and then get a free website builder trial. See my point?? Yes, indeed there was a communiucation problem, but not mine, I clearly stated that I wanted it all to be restored, in full. Its written mate, you can read it yourself. Ajesh K at 12:20, Nov 4: I understand but as you have paid a redemption fees will not able to reverse it back. You at 12:21, Nov 4: And that is where it remains? Just like that?? Thats it? Ajesh K at 12:23, Nov 4: As you have paid a admin fees this cannot be reversed if you ave just paid for the domain renewal of any other product will have refund you the amount with this time. You at 12:26, Nov 4: Ajesh, I was never told, from the beggining, by Padma, that there will be other charges payable, you understand that dont you? My goodness, you can read it yourself! I would never have agreed to pay all the extras, never. Its ******ion y my friend, pure and simple. You keep on refering to the admin fee or redemption fee, but you make no comment on the conversation with Padam, where she never advised me about the extra charges. Secondly, you neither refer to my comment abou t GoDaddy not sending me a sefvice email to adbvise me about my account about to expire. You are not makinf any reference to these two points. Ajesh K at 12:28, Nov 4: We will send you 3 emails before the product expire and 2 after the products expire. You at 12:28, Nov 4: That is what gets me Ajesh, it does not help to keep oin dancing about the redemption fee etc, how do I know what the redemption fee all consists of. Padama never advised me about the additional costs!! I specifically asked for it ALL to be restored, where upon she advised me firstly $80, then $106. Ajesh K at 12:28, Nov 4: If you want ican provide you the date and time of the email remenders. You at 12:28, Nov 4: Never receiced one email from you. Ajesh K at 12:29, Nov 4: We have sent all the emails to ********** as this is your admin email updated. You at 12:31, Nov 4: my man, that email stopped working 1 10 months ago, why not send it to the email registered with GoDaddy, i.e. epscon email?? Surely! Even if it is to copy either email address. Really?? Ajesh K at 12:32, Nov 4: As you have updated the admin email as ********** our system will send all the email on that. Ajesh K at 12:32, Nov 4: Until you change the email id on file. You at 12:33, Nov 4: Ok, that said, I will still remain to at least copy the mail to more then one address. But. leave that there now. Lets go back to the conversation with PAdam, why did she not advise me about all the charges, when, reading in the conversation, that is what I asked for?? You at 12:34, Nov 4: Padma** Ajesh K at 12:34, Nov 4: As you mention about the subscription and didn't specifically about the email, and agent processed with the domain renewal. You at 12:36, Nov 4: Nope, go back again, I am not repeating myself. I asked for EVERYTHING to be restored, website AND email. Go back and check, I know what I wroter. Why dodnt you copy the Padma conversation and send me, so we both can compare?? Ajesh K at 12:37, Nov 4: Unfortunately as I mention earlier will not able to reverse the admin and misc fees. You at 12:41, Nov 4: Stop avoiding the issue Ajesh, refer to the conversation. Forget about the reversal now, go back to the conversation. I want my moneys worth, I dont want to be **********. The mistake is not on my part, not this time. I want my website and email ID back. I paid the money that was asked of me, AFTER I advised of what I want, i.e. my website and email id back. I paid in good faith, your comapny is not honouring my request, ******ed money out of me, did not give me what I asked for, after I was told to pay and amount, which I did, but did not receive what I paid for. Simple. You at 12:42, Nov 4: Better I just copy this conversation and send it on to your head office, to hellopeter.com, and to the web, to expose this experience, share it on social media. Better I do that? Not my style, but do i have a choice now?? You at 12:42, Nov 4: Its not about the money Ajesh, its about what is right, what is fair and what is ethical. Ajesh K at 12:44, Nov 4: I totally understand the concern and if we have the option to do the same will have did it till now,unfortunately will not able to do anything about this. You at 12:44, Nov 4: I think any further communication can be done by mail, ********** You at 12:45, Nov 4: Clear to see that you are not prepared to admit the mistake on your part. Thanks.

Clear to see, very well trained service staff, depending what you need from your staff, or limit them to what you want from them.