1 reviews | Active since Jul 2016

12 Jul 2018, 05:12

Don't go with goDaddy

I set up a domain and email address for a client, in my account, we decided dealing with payment would be easier if it was directly from the client so I tried to transfer the domain and email address.... which you think would be a simple process considering we both have GoDaddy accounts.

This is not the case, 3 days later - more than 8 calls into the support system - we have both been given conflicting information, the support team has cancelled my client's email address from my account with the promise that it could be restored within her account... turns out this isn't the case, my client now has no email address, her history of emails has been deleted and she was told they may not be able to restore it!!!

A week of no emails for her (self employed and reliant on email for work), a deleted email history, frustration and hours spent trying to resolve something that should be so simple.

I would not recommend Godaddy to anyone. The platform/ website itself is not intuitive, the call center support team is not only unhelpful, but they are not knowledgeable about their own product. I was talking to a support member at one point to try and merge my client's account with mine... the call centre woman said she would email me a step by step guide on how to accomplish this... the email I received basically said - "please contact our support team to do this"

Very unimpressed and the worst thing is that this has negatively impacted on someone's livelihood and not for lack of trying on her behalf to resolve an issue as simple as a domain transfer from one account to another.

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