12 Days of Downtime Because of GoDaddy's Uselessness

South Africans, beware of Godaddy.com - Read below and decide for yourself.

Exactly 12 days ago today, I made the biggest mistake of clicking on a button in my GoDaddy panel telling me that my resources are low and I need to upgrade my hosting. Seems simple right? You click on upgrade with no warning or terms and condition. Easy to assume they will simply increase server resources? Wrong! This is where my nightmare started.

The next morning, all my sites were down. We have 25 staff members that 100% rely on our websites for leads and communication. We are an online based business. I immediately phoned them and said I have to wait up to 72 hours for them to just look into it... I waited, nothing. I phoned again and was told nobody has attended to the issue and they don't know what's wrong. I have to wait another 48 - 72 hours. I begged them to help me as our company cannot physically afford the downtime. I have since spent close to 20 hours on the phone with them to try and get my sites back up. NOTHING!

It's now literally 12 days of downtime and there is no end in sight. Basically what happned was when they migrated the hosting, the databases got lost. They do not keep backups unless you pay a premium. I was even told I have to pay for advanced technical support if I want the issue fixed. Seems fair? They broke my sites without warning, they are unable to fix them but I have to pay and constantly phone them to follow up.

Trust me, if something goes wrong, GoDaddy does not care about you. They make more than enough money by forcing you to upgrade for now reason and adding normal services at an additional cost. Our business lost so much money due to this that I expect us to recover in about 3 - 4 months. Our staff works on commission and have families to feed. I explained this to probably 10 GoDaddy tech support agents. They simply do not care.

If you have sites that rely on up time, avoid GoDaddy like the plague. They simply do not have the competence to fix serious issues they caused. If it was something I could fix I would. I have since moved away as my sites are at least back up now. GoDaddy has simply waited for the issue to go away. Yet they still charged me for this month even though I was not able to use their service.

South Africans, AVOID THIS USELESS COMPANY!